PRIVACY POLICY

Effective Date: February 14, 2026

Medina Billing (“Medina Billing,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit medinabilling.net (the “Website”), request a demo, contact us, or use our services.

Information We Collect

A. Information you provide
When you fill out forms, request a demo, book a consultation, or contact us, we may collect:

  • Name, email address, phone number

  • Practice or company name

  • Message details and service interests

  • Any other information you choose to submit

B. Information collected automatically
When you browse our Website, we may automatically collect:

  • IP address, browser type, device type, operating system

  • Pages visited, time spent, referring pages

  • Approximate location (based on IP)

C. Cookies and similar technologies
We may use cookies and similar technologies to:

  • Keep the Website functioning properly

  • Understand traffic and improve performance

  • Measure marketing effectiveness
    You can manage cookies through your browser settings.

How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and provide customer support

  • Schedule demos, consultations, and service communications

  • Provide and improve medical billing and revenue cycle management (RCM) services

  • Improve Website content, performance, and user experience

  • Maintain security, prevent fraud, and protect our rights

  • Comply with legal and regulatory requirements

  • Send updates and marketing messages (you can opt out anytime)

HIPAA / Protected Health Information (PHI)

Medina Billing provides medical billing and RCM solutions. This Website is not intended to receive Protected Health Information (PHI). Do not submit patient names, medical record numbers, diagnoses, treatment details, or other PHI through Website forms or chat.

When we work with healthcare providers as a service partner, we may handle PHI under written agreements (including Business Associate Agreements (BAAs) where required) and apply appropriate safeguards consistent with applicable requirements.

How We Share Information

We do not sell your personal information. We may share information only as needed:

  • Service Providers: trusted vendors who help run our Website, communication tools, analytics, hosting, or customer support (they may access information only to perform services for us).

  • Legal/Compliance: to comply with laws, regulations, subpoenas, or lawful requests, or to protect the security and rights of Medina Billing and others.

  • Business Transfers: in connection with a merger, acquisition, financing, or sale of assets.

  • With Consent: when you ask us to share information or give permission.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep personal information only for as long as necessary to:

  • Provide requested services or respond to inquiries

  • Meet legal, accounting, or compliance requirements

  • Resolve disputes and enforce agreements

Your Choices and Rights

Depending on your location, you may have rights to:

  • Request access to personal information we hold about you

  • Request correction or deletion (where applicable)

  • Opt out of marketing emails at any time
    To unsubscribe, use the link in our emails or contact us directly.

Cookie Policy

Cookies are small text files stored on your device that help websites function and perform better. We may use:

  • Essential cookies to enable core Website functionality

  • Analytics cookies to understand how visitors use the Website

  • Marketing cookies to measure and improve advertising performance

You can control cookies through your browser settings. If you disable cookies, some parts of the Website may not function properly.

“Do Not Track” Signals

Some browsers offer a “Do Not Track” (DNT) setting. Because there is no consistent industry standard for DNT, we do not respond to DNT signals in a uniform way. We will update this section if standards change.

US Privacy Notice (Including California)

If you are a resident of certain US states (including California), you may have additional rights depending on applicable law, such as the right to request details about the personal information we collect, use, and disclose.

Categories of personal information we may collect: identifiers (such as name, email, phone), internet activity (such as browsing behavior on our Website), and professional information (such as practice/company name).

Purposes for collection: customer support, demo requests, service communications, marketing, Website improvement, security, and legal compliance.

Selling/sharing: We do not sell personal information. We also do not knowingly share personal information for cross-context behavioral advertising in a way that would be considered a “sale” under applicable law.

To exercise a privacy request, contact us using the information in the “Contact Us” section below.

Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those third parties. Please review their privacy policies separately.

Children’s Privacy

Our Website and services are not directed to children under 13 (or under 16 where required). We do not knowingly collect information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Email: info@medixrcminc.com
Sales: sales@medixrcminc.com
Phone: (754) 900-0938